State Farm® Insurance Agent Brice Brown

"I have 29 collector cars insured in Indiana with State Farm, no accidents no claims. Our other home is in Florida and Florida requires all insurance written by Florida agents if the vehicle is registered in Florida. I called Brice Brown insurance a week ago and spoke with Brandon to get State Farm insurance from his State Farm Florida location. I explained I needed to get Florida insurance asap from an agent located in Florida, which they are. Brandon told me he would call me back, never did, and I called for him 6 times, never called me back so I went to State Farm in Osprey, and in 1/2 hour they took care of me and printed an insurance card. Brice Brown is a poor insurance company and should be avoided. Worst customer service I’ve had in years!!! I’m also calling State Farm headquarters and reporting them. They don’t deserve to represent State Farm."

"When there are so many agents out there, this would be the last one i would use. Very cold very rude you ask questions and they answer them like your an idiot Brice thinks he is god and untouchable, if you have a choice just don't choose here. So many better agents out there."

"DO NOT BRING YOUR SERVICE HERE. I repeat, do not bring your service here!! The staff besides Leah, have no idea what is going on. It appears that they have not properly been trained on how to perform the job. You need to tell them to do things multiple times, and actually complain or get upset, for them to take you seriously. Asked them to make changes that they say will be made, to then have to call multiple times again, for them to finally make changes, that the representative then states, won’t be reflected for 30-45 days. State Farm is great, but this office is not. Please save yourself a headache and choose another local office. And notice how many other reviews tell similar experiences."

"Incompetent, borderline illegal agency. Worked in insurance for years, this is the worst agency I’ve ever seen. Does not change coverage when requested the 30th time. Does not remove vehicles ever. Will charge you for things you did not ask for, and have requested to have removed. A disgrace to the State Farm name."

"Long story short: rude, unprofessional, untrained staff and secretaries. Long version: I’ve been using State Farm a long time, and I’ve always preferred to handle my business in person. I recently moved from Miami to Ft. Lauderdale and the drive to my old agency was getting a bit tiresome so I asked some colleagues of mine for a recommendation since there are so many around the area. I had two people mention Brice Brown’s office so I saw it as a good sign. I walked into the office as I was told I’d be able to do. The outside of the office itself was a bit rinky dink but I didn’t want to be judgmental so I walked in. When you walk in, nobody greets you or even looks at you. I started getting social anxiety just standing there so I turned to the girl to my left, assuming she was the secretary or something. She didn’t say anything or look at me so I finally just said Hello, how are you? And she looked up at me with the most annoyed and menacing glare. She was a light skin or tan Hispanic girl with dark hair. I asked her who I could talk to about opening an account. She practically rolled her eyes and then told me to wait. I saw her walk up to some of her co workers and start giggling and laughing. I’m not sure if she was chit chatting or flirting or having a bad day, but I felt so awkward standing there I just walked right out. No one came after me or anything. A week goes by so I decided I should just call this time. It was picked up quickly but then no one answered. Again, I made the first move and said Hello? It was a woman’s voice, she said “Hey.” Like it was a call from her girl friend asking to go to the mall. I asked “is this State Farm?” She said “yeah…”. I could feel my face getting hot because somehow she was making me feel stupid or embarrassed for calling a business? I told her I was switching agencies and then she didn’t reply. I asked her if she could forward me to someone I could speak to and she said all of the agents were busy. I didn’t want to hold so I decided I would just hang up, but I asked her name right before. It was Elena or Nina or Lena or Lina. I wouldn’t be able to tell you because she mumbled it even though I asked her to repeat herself so I could write this review. Sorry to her if she was just having an off day, but who answers the phone to an office like that? I guess I’ll never know if Brice Brown’s office lives up to the hype because I’m going to try my luck at Steve Botkin next."

"Having repeatedly tryed to cancel insurance policies for two properties that were sold and could never get the agent or Brice Brown himself to cancel the policies after providing all new deeds and required forms. Finally after going direct to the insurance company, who told me that after two months and numerous emails to the Brice Brown agency they had NEVER received anything from them to cancel the policies Clearly no commission when you cancel a policy so they just don’t do it"

"Extremely poor agent support. The office Broker is fine to work with but often unavailable. The support staff fails to perform on many levels. Very poor follow up and unable to perform requested changes with the carriers and have not returned requested phone calls for extended periods of time. Most responses are auto generated but when personally speaking to the staff (which changes frequently) they promise to perform tasks but do not follow up under normal circumstances. I am extremely disappointed and have no positive recommendations to provide. It is difficult or nearly impossible to change offices without alot of work."

"I met Brittany Landau two separate times in mr Brice Brown’s office. She helped me with an auto policy and a flood policy. Both times she explained everything carefully and answered all my questions. I signed up for both policies and she promptly got all the paperwork to me. Ms Landrau is very knowledgeable and very helpful."