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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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John Cashin

November 29, 2023

5  out of  5 rating by John Cashin
"Roberto was prompt, courteous and efficient. It was a pleasure working with him"
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Mike Tiltges

November 27, 2023

1  out of  5 rating by Mike Tiltges
"I have 29 collector cars insured in Indiana with State Farm, no accidents no claims. Our other home is in Florida and Florida requires all insurance written by Florida agents if the vehicle is registered in Florida. I called Brice Brown insurance a week ago and spoke with Brandon to get State Farm insurance from his State Farm Florida location. I explained I needed to get Florida insurance asap from an agent located in Florida, which they are. Brandon told me he would call me back, never did, and I called for him 6 times, never called me back so I went to State Farm in Osprey, and in 1/2 hour they took care of me and printed an insurance card. Brice Brown is a poor insurance company and should be avoided. Worst customer service I’ve had in years!!! I’m also calling State Farm headquarters and reporting them. They don’t deserve to represent State Farm."
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Danielle Hay

October 24, 2023

1  out of  5 rating by Danielle Hay
"When there are so many agents out there, this would be the last one i would use. Very cold very rude you ask questions and they answer them like your an idiot Brice thinks he is god and untouchable, if you have a choice just don't choose here. So many better agents out there."
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Mickelle David

October 15, 2023

1  out of  5 rating by Mickelle David
"I will never be coming back here again, isabel was very unprofessional and rude to me."
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William Knight

October 4, 2023

1  out of  5 rating by William Knight
"DO NOT BRING YOUR SERVICE HERE. I repeat, do not bring your service here!! The staff besides Leah, have no idea what is going on. It appears that they have not properly been trained on how to perform the job. You need to tell them to do things multiple times, and actually complain or get upset, for them to take you seriously. Asked them to make changes that they say will be made, to then have to call multiple times again, for them to finally make changes, that the representative then states, won’t be reflected for 30-45 days. State Farm is great, but this office is not. Please save yourself a headache and choose another local office. And notice how many other reviews tell similar experiences."
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September 13, 2023

5  out of  5 rating by pcasarian
"Very friendly staff. Did my paperwork fast"
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Gk music

August 16, 2023

3  out of  5 rating by Gk music
"Si estás buscando buena atención aquí no lo vas a encontrar, siempre la misma excusa de que no hay sistema o hay que esperar varios días, debes estar atrás de ellos llamando y al final no resuelven .. por eso decidí cambiarme de agente"
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Bárbara Herda

August 14, 2023

5  out of  5 rating by Bárbara Herda
"Mike gave efficient, friendly service. He made sure not to overcharge for our auto insurance needs. Thank you Mike at Brice Brown - State Farm. We will be back! You rock!"
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james sherrod

August 5, 2023

1  out of  5 rating by james sherrod
"Incompetent, borderline illegal agency. Worked in insurance for years, this is the worst agency I’ve ever seen. Does not change coverage when requested the 30th time. Does not remove vehicles ever. Will charge you for things you did not ask for, and have requested to have removed. A disgrace to the State Farm name."
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Manuel Rodriguez

July 10, 2023

5  out of  5 rating by Manuel Rodriguez
"Thank you Michael for the help and great service!!!"
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Antonio Betancourt

July 6, 2023

1  out of  5 rating by Antonio Betancourt
"Long story short: rude, unprofessional, untrained staff and secretaries. Long version: I’ve been using State Farm a long time, and I’ve always preferred to handle my business in person. I recently moved from Miami to Ft. Lauderdale and the drive to my old agency was getting a bit tiresome so I asked some colleagues of mine for a recommendation since there are so many around the area. I had two people mention Brice Brown’s office so I saw it as a good sign. I walked into the office as I was told I’d be able to do. The outside of the office itself was a bit rinky dink but I didn’t want to be judgmental so I walked in. When you walk in, nobody greets you or even looks at you. I started getting social anxiety just standing there so I turned to the girl to my left, assuming she was the secretary or something. She didn’t say anything or look at me so I finally just said Hello, how are you? And she looked up at me with the most annoyed and menacing glare. She was a light skin or tan Hispanic girl with dark hair. I asked her who I could talk to about opening an account. She practically rolled her eyes and then told me to wait. I saw her walk up to some of her co workers and start giggling and laughing. I’m not sure if she was chit chatting or flirting or having a bad day, but I felt so awkward standing there I just walked right out. No one came after me or anything. A week goes by so I decided I should just call this time. It was picked up quickly but then no one answered. Again, I made the first move and said Hello? It was a woman’s voice, she said “Hey.” Like it was a call from her girl friend asking to go to the mall. I asked “is this State Farm?” She said “yeah…”. I could feel my face getting hot because somehow she was making me feel stupid or embarrassed for calling a business? I told her I was switching agencies and then she didn’t reply. I asked her if she could forward me to someone I could speak to and she said all of the agents were busy. I didn’t want to hold so I decided I would just hang up, but I asked her name right before. It was Elena or Nina or Lena or Lina. I wouldn’t be able to tell you because she mumbled it even though I asked her to repeat herself so I could write this review. Sorry to her if she was just having an off day, but who answers the phone to an office like that? I guess I’ll never know if Brice Brown’s office lives up to the hype because I’m going to try my luck at Steve Botkin next."
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Elaine France

June 26, 2023

1  out of  5 rating by Elaine France
"Jonathan is terrible at communication. He says he'll call back & never does."
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Paul Powell

June 10, 2023

5  out of  5 rating by Paul Powell
"Professional, responsive and very pleasant; the best"
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Ron Oestreicher

May 31, 2023

1  out of  5 rating by Ron Oestreicher
"Having repeatedly tryed to cancel insurance policies for two properties that were sold and could never get the agent or Brice Brown himself to cancel the policies after providing all new deeds and required forms. Finally after going direct to the insurance company, who told me that after two months and numerous emails to the Brice Brown agency they had NEVER received anything from them to cancel the policies Clearly no commission when you cancel a policy so they just don’t do it"
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Rich Roffman

April 28, 2023

5  out of  5 rating by Rich Roffman
"I've been a client of Brice Brown for almost 30 years. Car. Home. Wind/Flood. Now my grown up kids are using his team as well. Generational endorsement."
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Love Light

April 28, 2023

5  out of  5 rating by Love Light
"Isabel was amazing!! I called at the very end of the day and Isabel took the call. There was a correction needed & the turn around to resolve the issue was completed the very next day. Great customer service."
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Wayne Henry

April 27, 2023

5  out of  5 rating by Wayne Henry
"Excellent customer service and proactive in cost savings"
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Hernando Sandino

April 10, 2023

5  out of  5 rating by Hernando Sandino
"Very helpful, explained everything in detail."
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Suzanne Blevins

March 25, 2023

5  out of  5 rating by Suzanne Blevins
"Brittney was excellent in helping me switch my car insurance from another company. She guided me through all the perks and was able to get me a great premium in just few minutes"
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Bio-One Fort Lauderdale

March 20, 2023

1  out of  5 rating by Bio-One Fort Lauderdale
"Extremely poor agent support. The office Broker is fine to work with but often unavailable. The support staff fails to perform on many levels. Very poor follow up and unable to perform requested changes with the carriers and have not returned requested phone calls for extended periods of time. Most responses are auto generated but when personally speaking to the staff (which changes frequently) they promise to perform tasks but do not follow up under normal circumstances. I am extremely disappointed and have no positive recommendations to provide. It is difficult or nearly impossible to change offices without alot of work."
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Reflection Lawncare

March 19, 2023

5  out of  5 rating by Reflection Lawncare
"Brittney is very knowledgeable and helpful. Would highly recommend."
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Robert Greenhoward

March 9, 2023

5  out of  5 rating by Robert Greenhoward
"Brittany was awesome, she took time explaining all the different aspects of insurance. She was very professional and helpful. She kept us informed of what was happening. She has such great personality. Brittany you rock. Thank you for all that you've done for us."
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Peter Zarba

March 4, 2023

5  out of  5 rating by Peter Zarba
"Great service, genuinely cared about my customer needs"
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Robert Diaz

March 2, 2023

5  out of  5 rating by Robert Diaz
"I met Brittany Landau two separate times in mr Brice Brown’s office. She helped me with an auto policy and a flood policy. Both times she explained everything carefully and answered all my questions. I signed up for both policies and she promptly got all the paperwork to me. Ms Landrau is very knowledgeable and very helpful."
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Jessica Rotwein

February 28, 2023

5  out of  5 rating by Jessica Rotwein
"Wonderful experience made switching over extremely easy. Mike was amazing. I was already stressed about my Geico policy and they made switching over extremely fast and easy. Definitely go to these guys for all your insurance needs!!"