State Farm® Insurance Agent Brice Brown

"If I could leave 0 stars, I would. Avoid this condescending insurance agent and his office full of unfriendly staff. I was in the market to purchase a new vehicle and called this office as I was already insured with them. I spoke with Alexa J. to ensure the rate prior to buying. I was sent a quote that showed my premium would be increasing from $979.33 to $1,019.42 for 6 months, thus changing my premium from $163.22 to $169.90 a month. I approved and proceeded with buying the new car and switching over the coverage. A few weeks later, I receive the next monthly bill for $200.16 when I was told it would be $169.90. I called last Thursday and spoke with a woman who said “changes happen, it’s ONLY an additional $36/month until the end of the year. Once January comes, you don’t have to renew with us.” She said she would inform Alexa that I called because she was the agent assigned to my policy. A week later and I still haven’t received a call back. I called today, a week later, and spoke with Brice himself. He says that he doesn’t know how the quote was generated because there’s no VIN number on the quote. If you don’t know how that document was created, how would I know either? You’ve been in business for 30+ years, how do you expect me to know that the document your agent sent to me was incorrect? He has not taken any accountability for the actions of his agents and said “anyone who buys a new car has to know that their rate would increase. That’s obvious”. The rate DID increase, but I was sent documentation showing that the increase would not be an additional $36 more per month. Brice is extremely condescending, unprofessional and lacks accountability. As soon as I got off the phone with him after going back and forth for hours, I changed to a different insurance company. The cost of things are too expensive to be patronizing businesses with bad customer service. To think I received an attitude, raised tone and gaslighting when all the information is in writing. Avoid this place at all costs unless you want to deal with a headache and receive attitude every time you call in for assistance. P.S. The 1.7 star rating on Yelp is more accurate than his google rating."

"Hay burns atencion de parte del personal"

"Very professional team!highly recommended"

"Súper complacida con el servicio en especial con Carlos súper amable y atento ."

"Brittany took care of my issue in a expedient manner and kept me informed."

"Brittney answered all of my questions. Explained the details of my homeowners policy and assist me with making the payment as well. Thank you for your kindness, patience and responding quickly to my email as well."

"Isabel was extremely helpful. She gave me a courtesy call to see if I had any questions about my insurance policy, and when I mentioned my shattered window, she provided assistance immediately. She was responsive throughout the entire process. Thank you Isabel for your help."

"Britt was so lovely when helping my father with his questions on his policies. She was patient, knowledgeable, and friendly."

"dani rivera, is the best! supper efficient super quick, good humor. The best… got referred to him by my mom so that’s how you know he’s the best."

"Professional and really friendly. Thank you, for your Help"

"Worst customer service and they increase your bill every month for no reason. Absolute scammers with the worst attitude, it’s draining to talk to them. Save your time energy and money. i’m switching agents."

"Worst place ever"

"Quick and efficient for service. Grace was a pleasure to deal with. DAK"

"To find this agency today on my last day of insurance is a miracle to my personally. Natalie is amazing. She called me back instead of putting me on hold. Call this company first for all of your nsurance needs."

"Muy buena atención y servicio en ese lugar. Para mí son los mejores"

"Mi experiencia tramitando un seguro para auto en Brice Brown Insurance Agency ha sido totalmente satisfactoria. La actuación por parte del personal fué excelente: rapidez, exactitud, grandes ahorros... Recomiendo altamente esta agencia a la vez que agradezco y felicito a sus empleados, queriendo destacar en particular la eficiente labor del Manager de Ventas, señor Roberto Díaz, atento y profesional en todo momento."

"Excellent work from Nathalie."

"Very professional, friendly, courteous, and great service it was almost time for the representative to clock out and she still help me get insured really appreciate it. Thank you Natalie!!!!! We need more people like you!"

"I rarely leave a review but in this case it is a must. The way Noelle addressed my concerns and handled my policy was a 10! I have never experienced service like this through any of my previous account managers. She is a keeper!"

"Isabell got me the policy I wanted for a great price and was a pleasure to work with !"

"Great service and wonderful and kind people like Noelle."

"Muy buena asistencia al cliente"

"I would like to thank Brice Brown and Nathalie Serna for their outstanding professional and efficient service! They are both honest, kind and very accommodating! I greatly appreciate their kind attention to detail and making the experience of signing up for insurance very clear and simple as can be. I greatly recommend them!"

"Noelle, I don’t think you fully realize how much your professionalism and compassionate spirit helped me during one of the most challenging times in my life. I remember facing a medical scare, barely able to walk, yet you uplifted me and supported me until I was able to come in person and catch up on my account. I’ve been coming to that office since middle school and have witnessed all the changes over the years. Through it all, you have remained a constant source of kindness and dedication. You bring so much more than a “just doing my job” attitude—I truly hope everyone recognizes that! If I could give a five-star rating for everything you do, it still wouldn’t compare to the impact you’ve made. Keep striving, keep shining, and keep changing lives. Not all superheroes wear capes, and you are proof of that. Wishing you nothing but the best!"

"thank you John for prompt service."